Legal
Privacy Policy
At Ditvi Crochet, we respect your privacy and value the trust you place in us. This policy explains how we collect, use, and protect your information when you visit our website, place an order, contact us, or join our WhatsApp updates.
1. Information We Collect
We may collect personal information when you contact us, subscribe for updates, or place an order. This may include your name, email address, phone number, shipping details, order preferences, and WhatsApp number if you share it with us.
2. How We Use Your Information
We use your information to process orders, reply to customer queries, personalize support, improve our products and services, send order confirmations, and share important updates about special collections, custom orders, and occasional promotions.
3. WhatsApp and Email Communication
If you choose to join our WhatsApp channel or provide your contact details, we may use that information to communicate with you about order updates, delivery status, and new product releases. You may opt out at any time by telling us you no longer want to receive updates.
4. Security
We take reasonable steps to secure your information against unauthorized access, misuse, or disclosure. We store personal data only as needed for business or legal reasons and limit access to authorized team members.
5. Third-Party Services
We may use trusted third-party services such as WhatsApp, email tools, or payment gateways to help us operate our store. These services are bound by their own privacy practices, and we only share information necessary for processing and communication.
6. Your Rights
You can request to review, correct, or delete the personal information we have about you, and you can ask us to stop sending promotional communications at any time.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out via our contact page or WhatsApp support.